Good Dog AlertingCollects alarms from your management systems
Receives SNMP traps from element managers such as Aviat ProVision Plus, decodes them with the vendor's MIBs and turns each one into a single alarm that is raised and later cleared.
Alarm monitoring for public safety radio networks
One view of every alarm behind your radio network.
Good Dog Alerting collects the alarms from the microwave backhaul, sites and equipment that keep a P25 radio system on the air. It sorts out what matters and pages the people on call, by email, text message or phone call.
What it does
Applies your rules
Every alarm type can be enabled, disabled, re-graded or routed, for the whole network or for one site. Maintenance windows and silences keep planned work from paging anyone.
Shows status by site
Operators see active alarms by site and severity, acknowledge them, add notes, and look back through history and reports.
Pages the right people
Alarms worth waking someone for go to contact points you define: email, on-call tools such as Grafana Cloud IRM, text messages and voice calls. Escalations stop as soon as someone acknowledges.
Built to stay up
Runs on three nodes with a replicated database, so the loss of one server doesn't stop alarms or pages.
Runs where you need it
On your own servers, hosted by us, or hybrid: a small collector at your site sends alarms out over HTTPS, with no inbound connections.
Text message and voice alerts
Good Dog Alerting can send alarm notifications by text message and phone call to the on-call staff of the organizations that use it, such as radio system administrators, technicians and network operations staff. These are operational alerts only. We never send marketing messages.
How people opt in
- Each person agrees with their employer, the organization that uses Good Dog Alerting, to receive alarm notifications on their mobile phone, typically as part of their on-call duties.
- An administrator at that organization adds the person's mobile number to a contact point in Good Dog Alerting. Before saving, the administrator must confirm in a consent dialog that each person listed has agreed. The checkbox is never pre-ticked, and the number isn't saved without it. We record who confirmed it, when, and the exact wording they agreed to.
- The number then receives one confirmation text with instructions for getting help and opting out. Alarm texts start after that.
Text message consent
Texts to
+1 555 010 0199
Each person listed here has agreed to receive alarm notification texts from [organization name] via Good Dog Alerting: equipment alarm alerts and on-call pages, as often as alarms occur (typically 0-10 a day). Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Each new number gets one text saying it was added, with HELP and STOP. See the Terms and Privacy Policy.
What the messages look like
- Confirmation
- Good Dog Alerting: you've been added to [organization] alarm texts. Reply HELP for help, STOP to opt out. Msg & data rates may apply.
- Alarm
- Good Dog Alerting: [MAJOR] RSL below threshold at Cedar Ridge microwave link. Reply ACK to acknowledge.
- Reply to HELP
- Good Dog Alerting: alarm pages for radio network operators. Support: [email protected]. Reply STOP to opt out. Msg & data rates may apply.
Program details
- Program: Good Dog Alerting alarm notifications, sent from (844) 650-0689.
- Frequency: varies with alarm activity and on-call schedules, typically 0 to 10 messages a day.
- Cost: message and data rates may apply. We don't charge recipients.
- Opt out: reply STOP to any message to stop all texts. Reply START to receive them again.
- Help: reply HELP, or contact [email protected].
- Carriers are not liable for delayed or undelivered messages.
- Mobile numbers and opt-in consent are never shared with or sold to third parties for marketing. See the Privacy Policy.
Full terms: Text message and voice terms.
Contact
Black Lab Technologies
23 E Ok St, Sturgeon Bay WI 54235
[email protected] · 920-333-0424